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aicoder
Curious Member



3 Posts

Posted - Sep 22 2011 :  00:35:06  Show Profile
What is Mikmoth's preference as to what method support questions are submitted to him for Kari? I tried using the Contact Page on the Karigirl.com website, but I don't know if that is the appropriate way to submit tech support questions - (and I'm not sure if those types of inquiries sent from the Contact Page are even monitored).

mikmoth
Moderator



USA
2082 Posts

Posted - Sep 22 2011 :  07:17:33  Show Profile  Visit mikmoth's Homepage
Yes they are...

I'll be happy to answer your question here or there.

 http://lhandslide.com
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aicoder
Curious Member



3 Posts

Posted - Sep 23 2011 :  20:30:47  Show Profile
I'm running into program errors on the Related Plugin v2.5. I've been trying to troubleshoot it but I can't track down which entries in the spreadsheet/table specifically cause the problem. Examples of the errors are listed below. Any ideas, suggestions, or other help you can provide would be appreciated.

Also, what are the do's and don'ts, limitations, tips and tricks for the Related Plugin spreadsheet/table?


Thanks very much for your time Mikmoth.

-

Microsoft Visual C++ Debug Library.
Debug Assertion Failed!
Program:Kari3Pro.exe
File:d:\program files\...microsoft visual studio 9.0\vc\atlmfc\include\cstringt.h
Line 1463

Expression: iStart >=0
------

If I click retry I get an error like this:
Error 65535
Exception: Breakpoint
Location: KARIGIRL.MainInterface.Timer25_Timer
Line 2188

---
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mikmoth
Moderator



USA
2082 Posts

Posted - Sep 24 2011 :  08:39:22  Show Profile  Visit mikmoth's Homepage
I couldn't recreate the error. What specifically are you doing with it? What buttons are you clicking, are you clicking the table? Are you entering new relations?

Thanks!


 http://lhandslide.com
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DaveMorton
Curious Member



60 Posts

Posted - Sep 24 2011 :  19:37:09  Show Profile  Visit DaveMorton's Homepage
It almost sounds like a breakpoint was accidentally left in the package, in the code that comes from the file cstringt.h at line 1463. That's a complete guess, of course.

Safe, Reliable Insanity, Since 1961

Edited by - DaveMorton on Sep 24 2011 19:38:08
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aicoder
Curious Member



3 Posts

Posted - Sep 25 2011 :  02:31:27  Show Profile
Here is more background on the error:

When I upload a spreadsheet with new rows of data into the Related Plugin, sometimes the new rows of data appear to cause the problem to occur. Unfortunately I haven't been able to determine which specific new cell(s) of data cause the problem. To try to troubleshoot, I reload the previous spreadsheet but with adding just a couple of new rows to try to narrow down the specific offending cell(s), but I haven't yet identified what specifically causes the error.

Anyway, when I upload new data, and when Kari goes through the routine to formulate an answer, that's the moment when the error pops up. (I assume that's because that is when that Related table is scanned). However, when my dialog with Kari is restricted to "I Say, You Say" dialog, the error does not show up, I assume because it doesn't scan the table then. But once I go back to normal dialog with Kari the error occurs again when Kari tries to formulate an answer.

Thanks much Mikmoth. Also, any do's and don'ts, limitations, tips and tricks for the Related Plugin spreadsheet/table would be appreciated too.
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mikmoth
Moderator



USA
2082 Posts

Posted - Sep 25 2011 :  07:15:26  Show Profile  Visit mikmoth's Homepage
Oh, you're using the Excel plugin?

Send me your table at (support -at- karigirl.com) and I'll see if I can chase down the error.

Thanks. :)

 http://lhandslide.com
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nefrai
Curious Member



2 Posts

Posted - Oct 12 2011 :  21:36:30  Show Profile
I downloaded and paid for Kari Pro, but never got a key. I've tried emailing support at the Kari website, but no answer (outside of Kari's default reply saying she got the email). Any advice on getting the key, or finding out why it never came?
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mikmoth
Moderator



USA
2082 Posts

Posted - Oct 12 2011 :  23:26:43  Show Profile  Visit mikmoth's Homepage
I checked our spam folder but couldn't find anything...

Drop me a line at sergio -at- karigirl.com and I will set you up. Or just OM me here with your email and I will send the license key.

Thanks.


 http://lhandslide.com
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nefrai
Curious Member



2 Posts

Posted - Oct 13 2011 :  00:36:46  Show Profile
Thank you Mikmoth, I sent you an email just now. I emailed kari girl support last night, from my hotmail account. I sent you the reference number too, hopefully that helps.
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